Account

Must I register for an account to purchase?

No, you can use our partner account to log in and shop. Of course, we strongly recommend that you sign up for a shopify account in order to receive our exclusive discounts and updates.  

I've forgotten my password.

You can retrieve your password using your registered email address or mobile number.  

Product

Where is the origin of the product?

All of our products are produced in the United States.

Can product quality be guaranteed?

UltraNMN contains No Artificial Colors, Flavors or Preservatives, Vegan safe, non-GMO, Gluten-Free, Soy Free, manufactured in a FDA & cGMP registered facility and made in the USA.  

What are the specifications of your products?

Our products have 30 capsules per bottle and 60 capsules per bottle. We also have 100% pure powder products to meet your needs.  

Payment

What payment methods are supported?

We support a variety of payment methods such as credit card, PayPal, Google payment, and Amazon payment.

Is the website safe? Will my payment information be leaked?

Our website is secure and all user information is strictly encrypted. We will not share or use any of your information for its purposes.  

Shipping

What are the logistics companies?

Your order will be shipped from US by USPS or DHL with fast and safe service.

What should I pay attention to international express delivery?

All sales are final outside the US.We are not responsible for any lost packages, delays in transit, seized packages, etc.Your country may charge you duties, taxes, or import fees. We are not responsible for any of these duties, taxes, or import fees.

How is shipping fee calculated?

Our delivery time is about 7-14 days. Some remote areas may spend more time, please be patient. You can check your logistics order number to see your delivery status.

Do you ship internationally?

Yes, we do. Some countries may be excluded due to high shipping costs and customs regulations that don’t allow us to add tracking to an order.

Do you offer free shipping?

We offer free shipping in US over $50 USD, and outside USA over $250 USD.  

Why do some international customers have to pay to receive their packages?

Different countries have different customs regulations. We can not control or determine what fees or shipping rates may apply and we are not responsible for paying these fees.  

When will my order ship?

We process and ship orders once a week to reduce our environmental impact of driving to and from the post office every day. You will receive a confirmation email after you place your order and also a confirmation email after your order is shipped.  

Return

How to return?

You can contact our customer service email for consultation.

When will I receive a refund after the return?

After your return request is approved, we will arrange a refund for you. The time of payment is determined by the bank.